TomTom Europe
Stacey Dillon — VP Digital, Europe
Starting position
Paid and organic channels were running, but marketing ROI was underperforming at 2.1x, and slow lead response was costing the sales team momentum on inbound enquiries.
Action taken
Restructured paid budget allocation, tightened LinkedIn targeting, optimised organic content for non-branded search terms, and streamlined the lead-response workflow.
Business impact
Lead response time cut from 18 hours to 45 minutes, meaning sales could act on demand while it was still warm.
Timeframe: Results achieved and compounding within the engagement period.
"We saw a 178% increase in conversion rate and a 67% increase in budget efficiency inside three months. By month three our cost per lead had reduced by 38%. Incredible results, very attentive and knowledgeable."
The result
- £1.4m
- Qualified pipeline generated from a £165,000 marketing investment
- 2.1x → 5.6x
- Marketing ROI improved. Cost per booked meeting down from £640 to £355
Supporting performance
- Non-branded organic traffic up 117%
- First-page keyword rankings up from 27 to 83
- Qualified leads up 108% without increasing media spend
